Managing the checkout experience is crucial for ensuring a smooth and transparent process for your customers, especially when handling subscription orders. This guide outlines key settings that impact how subscription details are displayed during the checkout process. By optimizing these settings, you can provide clarity to customers about delivery schedules, payment terms, and subscription policies, helping to reduce confusion and improve the overall experience.
Customer checkout experience
If an order includes subscriptions, then the following additional information displays on the checkout:
Delivery frequency displays under each subscription line item.
The Shipping method section displays a shipping selection for the initial delivery, as well as additional information for the recurring shipments of subscriptions.
The checkout displays a purchase option agreement. By proceeding to payment or reviewing their order, your customer confirms that they understand that they're purchasing a subscription.
The subscription policy is linked to the checkout footer.
Editing the subscription policy
If you have set up a subscription, then a new purchase options cancellation policy is added to your store. This policy is linked in the checkout footer as a subscription policy. If the policy in the Shopify admin settings is blank, then a generated template is displayed to customers. Add or edit your store policies to update the subscription policy that's displayed to your customers.