You can limit your subscriber access to specific functions in your store's subscription customer portal.
In This Article:
Where can I change the Customer Permissions in their portal?
You can manage the customer permissions from the Subify app Settings > Customer Portal > Customer permissions:
Portal Permissions
1. Subscription status:
Permissions: | If disabled: |
Customer can cancel their subscription | the Cancel button will be removed from the portal subscription detail page. |
Customer can skip their upcoming delivery | the Skip button will be removed from the portal subscription detail page. |
Customer can Pause/Resume their subscription renewal | the Pause button will be removed from the portal subscription detail page. |
2. Subscription interval and delivery:
Permissions: | If disabled: |
Customer can Change subscription interval | The button will be removed from the portal subscription detail page. |
Customer can Reschedule their subscription | The Reschedule button will be removed from the portal subscription detail page. |
3. Products
Permissions: | If disabled: |
Customer can Remove products | The button will be removed from the portal subscription detail page. |
Customer can Add/Swap products | The button will be removed from the portal subscription detail page. |
Customer can Change product quantity | The Quantity field will be removed from the portal subscription detail page. |
Swap Products
When add/swap products permission is enabled, customers will be able to change their product with another product that meets these requirements:
The new product/variant is in the same subscription plan as the existing product.
The new product has inventory in Shopify:
a. Track quantity is enabled AND quantity>0.
b. Track quantity is disabled.
c. Track quantity is enabled AND continue selling when out of stock, is enabled.
Limitation:
Customers can not add/swap a product as a service, with a physical product, due to the lack of a shipping address in the subscription contract.
4. change status timeframe
Permissions: | If enabled: |
Set limitation to cancel subscription: Set maximum days before delivery time which customer can cancel the subscription. | The customer will get an error notifying them that they can't cancel in X days period before their next order. |
Set limitation to skip subscription: Set maximum days before delivery time which customer can skip their delivery. | The customer will get an error notifying them that they can't Skip in X days period before their next order. |
5. Discounts
Permissions: | If disabled: |
Customers can input discount code on customer portal | the Discount code field will be removed from the portal subscription detail page. |
Check out this sample portal page with all the permissions enabled.
Let your customers know about their limited permissions
Let your customers know if you've disabled a certain function on the customer portal: inform them it they can't skip, cancel or pause their subscriptions or have any limited regarding this.
You can inform them on your store: explain it in the product description, subscription FAQ, or anywhere on the product page. If you have a subscription landing page, it would be good to put it there, too.