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Subscription Cancellation Policy
Subscription Cancellation Policy

How to set a minimum number of payments which before that customer can't cancel their subscription.

Updated over a week ago

You can limit your customers so that they can't cancel or pause their subscriptions before a defined number of successful payments. 🚫

In This Article:

What is the common application?

Having this option on your subscription plan would be beneficial to your business by increasing subscriber retention. It guarantees your recurring revenue for a minimum number of orders for every subscription on your store.💸

How can I set a cancellation policy for my selling plans?

You can access this option from the Subscription plans > Selling plan > Cancellation Policy.

Follow these steps:

1- Go to the Subscription Plans tab.

2- Create a new Subscription plan.

3- Click on the Add/edit Selling plan.

4- Set the frequencies that you want.

5- Enable Cancellation Policy.

6- Set the <Customers are allowed to cancel only> option to your preferred number.

For example, if you set the <Customers are allowed to cancel only> option to <After 3 successful payments>, Subify won't let your customer cancel or pause this subscription before 3 successful payments. If one of these three payments is skipped or failed, it does not count as a successful payment.

How is the Cancellation limit applied?

If your customer clicks on the pause or cancel buttons of a subscription contract from the customer portal, this warning will pop up and inform you about the limitation:

Let your customers know about it, too

Let your customers know about your subscription cancelation policy. You can inform them on your store: explain it in the product description, subscription FAQ, or anywhere on the product page. If you have a subscription landing page, it would be good to put it there, too.

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